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Privacy Policy

1. About This Policy

Hike Club Social is operated by Sian Anstis (ABN 28 974 296 328) ("HCS", "we", "us", "our") from Brisbane, Queensland. We run the website hikeclubsocial.com and operate outdoor activities including guided hikes, camping trips, and community events.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website, purchase tickets for our events, or participate in our activities. We handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or participating in HCS activities, you consent to the collection and use of your personal information as described in this policy.

2. What Personal Information We Collect

Information you provide directly:

  • Name, email address, phone number and residential address

  • Emergency contact details (name and phone number)

  • Health and medical information relevant to your safe participation in outdoor activities

  • Payment information, processed securely through Wix Payments

  • Communications you send to us by email or through our website

 

Information collected automatically:

  • Browser type, device information and IP address

  • Pages visited, time spent on site and clickthrough behaviour

  • Cookie and analytics data (see Section 5)

3. Sensitive Information — Health Data

Health and medical information is sensitive information under the Privacy Act. We only collect this information with your consent and only where it is reasonably necessary to ensure your safety during HCS activities.

This information is held securely and is not disclosed to any third party except where required for emergency response or by law.

4. How We Use Your Information

We use your personal information to:

  • Communicate with you about hikes, events, bookings and your participation

  • Send marketing and event communications via Wix email tools — you can opt out at any time

  • Ensure your safety during outdoor activities

  • Improve our website and services using analytics data

  • Comply with our legal obligations

  • Process payments for tickets and memberships

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

  • Wix platform cookies — used to operate the website

  • Google Analytics — used to understand how visitors use our website. You can opt out at tools.google.com/dlpage/gaoptout

  • Meta Pixel — used to measure advertising effectiveness and show relevant ads on Facebook and Instagram. You can manage your ad preferences at facebook.com/settings/ads

You can disable cookies through your browser settings, though this may affect the functionality of our website.

6. Disclosure of Your Information

We may share your personal information with:

  • Wix — our website, email marketing and payment platform. Wix may store and process your data on servers outside Australia. See Wix's Privacy Policy at support.wix.com

  • Google and Meta — for analytics and advertising purposes as described in Section 5

  • Emergency services — where you suffer an injury or medical event during an HCS activity, relevant health information may be disclosed to emergency responders

  • Legal and regulatory authorities — where required by law

We will not disclose your personal information for any other purpose without your consent.

7. Photography and Marketing Content

HCS may photograph or film you at HCS activities and events. Images and video may be used for HCS marketing purposes, including on our website, social media channels and other promotional materials.

If you do not wish to appear in HCS marketing content, notify us at hey@hikeclubsocial.com. We will accommodate your request where practicable, but cannot guarantee removal of content already published.

8. Data Storage and Security

Your personal information is stored on the Wix platform, which may be hosted on servers outside Australia. Wix maintains security measures appropriate to the sensitivity of the information held.

We retain your personal information for operational and legal purposes. Retention periods are specified in applicable service-specific terms (e.g., membership terms for member data, event ticket information for ticket purchasers).

If you believe your account or personal information has been compromised, contact us immediately at hey@hikeclubsocial.com.

9. Your Privacy Rights

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of information that is inaccurate or incomplete

  • Request deletion of your information, subject to our legal obligations

  • Opt out of marketing communications at any time

  • Lodge a complaint about how we handle your personal information

To exercise any of these rights, contact us at hey@hikeclubsocial.com. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Children

Our services are only available to individuals aged 18 years or over. We do not knowingly collect personal information from persons under 18. If we become aware that we hold personal information from someone under 18, we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. The current version will always be available at hikeclubsocial.com. Continued use of our services after an update constitutes acceptance of the revised policy.

12. Contact Us

Hike Club Social

Sian Anstis (ABN 28 974 296 328)

hey@hikeclubsocial.com

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