Question 1

What's included in a membership?

Accepted Answer

Our HCS Adventure membership includes the following: 
2x hike credits per month (1 credit per hike)Access to community groupsLimited capacity hikesDiscounted event tickets (including camping trips)Discount codes and partnership benefits

Question 2

How many hikes can I attend per month?

Accepted Answer

All memberships have 2 credits per month included (1 credit is used for 1 hike, no matter the duration)

Question 3

How do the credits work?

Accepted Answer

Your membership includes 2x credits per month, one credit per hike, no matter the duration, grade or distance. These refresh at the start of the month (regardless of when you started your membership). If you book into a hike that you can no longer attend, you will need to cancel within 12 hours of the start time in order to get the credit back to use another time. A no show to a hike will also mean that credit has been "used". We have this system in place to both encourage our members to attend the hikes they have booked (and not hit the snooze button) but also makes sure other members aren't missing out on spots!

Question 4

How do I book a hike?

Accepted Answer

Members: Head to the Hikes tab and check out the schedule, if there's one you'd like to attend, select "Join". You'll be automatically added to the Group for the hike where you can interract with the leaders and other members attending that hike.

Non-Members: Let's get you signed up first (starting with a 30 day trial) and then you'll be able to follow the steps above. Head to "Join the Club" to begin!

Question 5

Is there a maximum number of people per hike?

Accepted Answer

Yes, hikes are usually capped at 30 members, advanced grades or locations under specific regulation by QPWS may see lower caps (eg. 10-20 attendees)

Question 6

What happens if a hike is full?

Accepted Answer

You can join a waitlist! Peoples plan change all the time, so when a space opens up and you're on the waitlist, you'll be notified via email. We'll be monitoring this week to week and when the need arises, we'll add more hikes to the schedule!

Question 7

Can I bring a guest who isn't a member?

Accepted Answer

At this stage, no, members cannot bring along guests/non-members. However, the free trial exists so non-members can give HCS a go before they commit! Plus, keep an eye out for an HCS Open Day, where we'll open attendance up to anyone, membership or trial not required.

Question 8

Can I pause my membership?

Accepted Answer

Yes! You can pause your membership for up to 3 months total each year.
Pauses are taken in whole months only, 1, 2 or 3 at a time. Because credits and billing run on monthly cycles, we aren't able to accommodate partial month pauses (like 2 weeks).

Looking to pause? Send us an email via the contact form or send us an email to hey@hikeclubsocial.com

Question 9

How do I cancel my membership?

Accepted Answer

Please send us an email to hey@hikeclubsocial.com or let us know via the contact form and we can help manage your membership.

FAQs

Frequently asked questions